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Terms & Conditions​

Last updated: April 17th, 2026

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Any user of any service that is provided or facilitated by Holistic Movement is from herein considered as a 'Member'. 

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Membership & Credit Pack Terms and Conditions

1. Membership Tiers & Credit Allocation

  • Silver Membership: €89/month. Four (4) class credits per cycle. Valid for one designated home studio only.

  • Gold Membership: €165/month. Eight (8) class credits per cycle. Valid for one designated home studio only.

  • Dual Studio Luxe Silver: €99/month. Four (4) class credits valid at both Colonia de Sant Jordi and Santanyí.

  • Dual Studio Luxe Gold: €179/month. Eight (8) class credits valid at both Colonia de Sant Jordi and Santanyí.

2. Trial Intro Offer

  • The Offer: 3 classes for €70. Valid for one (1) month from purchase.

  • Eligibility: Purchased only once per client, per location.

  • Usage: Credits are specific to the studio of purchase and are not transferable.

3. Credit Packs (5, 10, & 20)

  • Validity: Valid for six (6) months from the date of purchase.

  • Location Access: Tied to one designated home studio only.

  • Non-Refundable: Credits are non-refundable and non-transferable.

4. Late Arrivals (Classes & Private Services)

  • 15-Minute Cutoff: Teachers and therapists reserve the right to refuse entry or service if a client arrives 15 minutes after the scheduled start time.

  • Rescheduling: If a client is refused entry due to lateness and wishes to reschedule, this is treated as a Late Cancellation (see Section 8).

  • Massages & Personal Training: For private bookings, the therapist/instructor reserves the right to forfeit the time lost due to late arrival. The session will end at the originally scheduled time.

5. Location Access & Studio Transfers

  • Single-Studio Restriction: Credits from Silver, Gold, Credit Packs, or Trial Offers cannot be used interchangeably between locations.

  • Home Studio Change: To change a designated "Home Studio," a €15 administration charge applies.

  • Dual-Studio Access: Only "Dual Studio Luxe" members may book across both locations.

6. Credit Expiration (Memberships)

  • Monthly Expiration: Membership credits do not roll over and must be used within the current billing cycle. Unused credits are forfeited.

7. Minimum Commitment & Membership Pauses

  • Three-Month Minimum: Mandatory 3-month initial commitment for all memberships.

  • Membership Pause: Maximum of three (3) months.

    • A €15 administration charge applies per request.

    • Email info@holisticmovement.net to apply.

    • The pause period does not count toward the 3-month Initial Term.

8. Cancellation & Rescheduling Policy

  • Group Classes: A 12-hour cancellation window applies to all group classes (including those booked via Membership, Credit Packs, or Trial Offers).

  • Private Services (Massages & Personal Training): A 24-hour cancellation window applies to all private bookings and associated services.

  • Late Cancellation & No-Shows: Failure to cancel or reschedule within the respective window (12 hours for classes / 24 hours for privates) results in the automatic forfeiture of the credit or session fee.

  • Inter-Studio Rescheduling (Dual Luxe): Changing a location within the applicable cancellation window results in the forfeiture of the original credit and a new deduction for the new booking (2 credits total).

9. Payment and Direct Debit

  • Authorization: Monthly dues are collected via Direct Debit. Failure to attend classes does not stop the Direct Debit obligation.

10. Cancellation (Post-Initial Term)

  • 30-Day Notice: Required for membership cancellation after the Initial Term. Final payments within this window will process as scheduled.

11. Limitation of Liability

The Member acknowledges the physical nature of Pilates/Bodywork and assumes all risks. The Studio is not liable for injuries resulting from failure to follow guidance or disclose medical conditions.

Additional Terms of Service: Holistic Movement reserves the right to cancel any package, credit pack, or trial offer at any time without the need to justify its decision.

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